|Question about ordering.|
|1.Do I have to order the items by the
Answer: The minimum order is one case, .Certain items are packed 24 pcs per case , some are packed 72 pcs per case , therefore the min order will be whatever the case packs ,however, you can order 36 pcs 42 pcs 98 pcs etc. You will have to order this over the phone as our shopping cart is set for case sales only.
|2. How long does it take to ship the
Answer: Providing the item is in stock we ship the next day after we receive the order online. If we receive the order early enough we sometime process it on the same day. Certain items such as sheets which are made per order and might take up to 7-10 days to be shipped.
|3.Can I mix several colors per case.?
Answer: We normally prefer to ship 1 case per color, however for first time buyers or on special occasions we can do 2 colors per case at most.
|4. What is your return policy ?|
Answer: We will accept any returns that are not used and still in their original poly bags.We do not accept returns or give any refunds on custom embroidery or custom embroidery jobs. The customer will be responsible for shipping costs, we will provide full refund for the merchandise only, if returns were authorized by us and within 30 days of purchase.
|5. Who is towels4less ? are you
brokers? agents? Home business?|
Answer: We are a manufacturer /wholesalers of towels and linen since 2000. We have a large facility in Miami of about 15,000 SQ feet, and we carry a tremendous amount of goods on our floors. We purchase our yarn and then have it produced in the same facilities for the last 7 years. We are probably the only company who stocks over 6000 pcs per color in beach towels at all time, and we make 16 colors!!
|6.Who are your customers?
Answer: We have over 15,000 customers, and obviously can not name them all , however we supply towels mostly through our distributors to Shell, GE, Whirlpool, Norwegian Cruise lines, Disney High School Musical, Lennar Homes, Bronx Metro zoo, Xerox, HP, Memorial Hospitals, Marriot, Hilton, Seminole Hard Rock Cafe, and yes Shamoo the whale who eats his fish right off our hand towels at the SeaWorld.
the difference between embroidery and silkscreen?|
Answer: Embroidery now days is a more popular method of personalizing your towels or robes, the customers know there is more work done using embroidery and appreciate the detail and time it takes to do each towel. Embroidery has the advantage of lower cost for set up, especially when several colors are involved , and you can order as little as 24 pcs. For silkscreen the minimum order is much larger , and the process is faster where ink is pressed onto the towel, so it is a cheaper process and does cost less than embroidery.
|8. Where are your products made ?
Answer: Our products are made in India, Pakistan, and China. We do have some merchandise that was purchased from some of the large USA mills when they shut down, but these towels are available in 35 x 70 and 24 x 50 sizes only
|9.Will I have to pay duties on the towels ,sheets, robes or blankets that I buy if I am located outside the USA? |
Answer:Each country has it own duties and rules , check with your local government how much duties you have to Pay. Canada and Mexico, except some of the sheets our products DO NOT meet NAFTA rules and you will have to pay duties, and any paper work fees to a forwarder on your side of the country. We will only bill you for shipping. Please note there are no refunds or exchanges on international orders, ALL SALES ARE FINAL.